Shipping policy
Shipping Policy
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding UK bank holidays). Orders placed at the weekend or on a bank holiday are processed on the next business day.
Delivery times
- UK: 3–6 business days after dispatch
- International: [X–Y] business days after dispatch, depending on your location
Delivery times are estimates and may occasionally be affected by courier delays, peak periods or customs checks.
Shipping costs
Shipping costs are calculated and shown at checkout before you pay.
Tracking
Every order ships with tracking. Once your order is dispatched, you'll receive a confirmation email with a track and trace link.
International orders, customs and duties
We ship worldwide. Orders delivered outside the UK may be subject to import duties, taxes or customs fees charged by the destination country. These are the customer's responsibility and are not included in our prices or shipping costs.
Incorrect addresses
Please check your delivery address carefully at checkout. If you notice a mistake, email us as soon as possible and we'll do our best to update it before dispatch. We can't be responsible for orders delivered to an incorrect address entered at checkout.
Late or missing orders
If your order hasn't arrived within the estimated delivery time, please check your tracking link first, then email us at essenceclosetuk@gmail.com with your order number and we'll look into it with the courier.
Damaged parcels
If your parcel arrives damaged, please take photos and contact us within 30 days of delivery.